Cancellation Policy
Clients must cancel 48 hours ahead of their appointment time, or they will be charged the full cost of their booking.
Appointments falling on Tuesdays will require cancellation by 5p Saturday.
Clients are responsible for understanding the financial responsibility when an appointment is booked.
For example: If you book for a haircut ($117) + “Going Lighter” ($204) - you will be charged $321 for cancelling your appointment with less than 48 hours notice
If a cancellation occurs within 48 hours of the appointment as a result of a client being positive with covid-19, we will accept results of a positive test containing your name & date to absolve you of the late cancellation fee.
By booking an appointment - clients are agreeing to this policy
Note: we often use our digital waitlist when cancellations occur. If you’re trying to snag an appointment before your scheduled appointment, please add yourself to the waitlist. Clients are responsible for appointments booked from the waitlist during their specified availability! If you are added to our schedule from the waitlist, the cancellation policy is effective and we will require 48 hours notice to cancel.
We thank you in advance for respecting our policy.
Booking at Paint & No Show Policy
A credit card is required to schedule an appointment at Paint. However, a deposit is not taken at the time of booking. If you do not cancel your appointment and you fail to show up at the time of your appointment, your card will be charged for the full amount of the service that you are booked for. Please refer to our menu for pricing.
Late Policy
Out of respect for all of our clients, guests arriving 10 or more minutes after the start time of their appointment may be asked to reschedule at their stylist’s discretion and will be subject to the cancellation policy.
Please call in advance if you anticipate that you may be late and your stylist will let you know whether they will be able to accommodate the timing change.
Client Satisfaction and Adjustment Services
Client satisfaction is very important to us! If you are not completely satisfied with your service, please contact us within 7 days so we can offer an adjustment.
Your adjustment service will be scheduled with the stylist who performed the original service. Though monetary refunds will not be made for hair services rendered, your stylist will work with you to ensure that the results are to your satisfaction, and you will not be charged for the adjustment service as long as it is a modification of the original service that was booked.
* Please note: most corrective color processes require multiple visits; because of this, adjustment services do not apply to corrective color appointments.